Our commitment
BitStarz treats responsible gambling as a first-order product feature, not an afterthought. Every account has full access to a suite of self-management tools from the moment it is created, and BitStarz staff are trained to intervene proactively where play patterns raise concern. This page explains what is available and where to find genuinely independent help.
Player protection tools available at BitStarz
Deposit limits
Set daily, weekly or monthly caps. Reductions are effective immediately; increases have a 24-hour cooling-off delay.
Loss limits
Cap net losses across a defined period regardless of which BitStarz games you play.
Wager limits
Restrict total staked amount in a given window — useful for controlling session spend on high-volatility slots.
Session time limits
Automatically log the account out after your chosen play duration has elapsed.
Reality checks
Interstitial pop-ups every 15, 30, 60 or 90 minutes summarising net win/loss and time played.
Cool-off / Time-out
Short breaks of 24 hours, 7 days or 30 days during which the BitStarz account is locked.
Self-exclusion
Long-term or permanent exclusion. Once activated it cannot be reversed for the chosen period.
Account closure
Permanently close your BitStarz account. Balances above minimum thresholds are refunded.
Warning signs to watch for
Problem gambling rarely arrives overnight. It usually shows up as small pattern changes that are easier to spot in someone else than in yourself. Take stock if any of the following apply:
- Spending longer at BitStarz, or any other casino, than you originally planned
- Depositing more than you can genuinely afford to lose
- Chasing losses — betting more to recover previous losses
- Borrowing money, using credit or selling possessions to fund play
- Feeling anxious, irritable or restless when you are not playing
- Hiding the extent of your gambling from family, partners or friends
- Neglecting work, study, sleep or family commitments
If two or more of these feel familiar, activate a BitStarz deposit limit or self-exclusion today and reach out to one of the free helplines below. There is no waiting list and no charge.
Protection of minors
BitStarz accounts are restricted to players aged 18 or over (21+ where local law requires). We ID-verify accounts before any material withdrawal. If a minor has access to a device that autosaves BitStarz credentials we strongly recommend parental control software such as Net Nanny, Qustodio or Family Link. Any account discovered to belong to a minor is closed immediately and all deposits are refunded.